PRACTICAL AND EASY TO UNDERSTAND MODULES
SKILL-BASED ACTIVITIES FOR BETTER RETENTION.
Oral Communication
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Speak with Confidence (SWC)
Strategies for High Impact Presentations (SHIP)
Communicating with Customers (CWC)
Facilitation Skills (FS)
Train the Trainer (TTT)
Training the Skills/Service Trainer (TSST)
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Written Communication
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Basic Grammar Review (BGR)
Better Business Writing (BBW)
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Sales/Customer Service Programs
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Creating a Relaxed Interactive Sales Presentation (CRISP)
Effective Bank Branch Salesmanship (EBBS)
Basic Attitudes and Skills for Internal Customer Service (BASIC Service)
Caring for Customers (CFC)
Assertiveness and Confidence for Empowered People (ACE People)
Work Attitude and Values for Excellent Service (WAVES)
Service Excellence on the Telephone (SET)
The Customer Service Functions of a Manager (CSFM)
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Management/Leadership Programs
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Managing Customer Service
Visioning Workshop (VW)
Leadership Enhancement to Achieve Peak Performance
(LEAPP –for LMC)
Techniques in Managing Excellent Service (TIMES)
Management Basics (Supervisory or Management Level)
Problem-Solving and Decision - Making (PSDM)
Strategies in Using Coaching and Counseling for Effective Staff
Supervision (SUCCESS)
The HR Functions of a Manager
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Teambuilding Programs
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Teambuilding programs vary according to types of activities
(indoor, outdoor),
level of difficulty (light, medium, high, extreme challenges),
location/facilities (water activities, ropes courses, etc.),
focus (games, open forum, problem-solving, bonding)
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